Policies
Shipping Policy
We ship anywhere in the world. We do not ship to P.O. Boxes. If you are having a problem with shipping options please contact our sales team at [email protected]
Standard Return Policy Overview
You may return merchandise purchased from Mantus Anchors for a full refund or a replacement for a period of 60 days from the date of the purchase. All returns require a return merchandise authorization (RMA) number. An RMA number must be issued within 60 calendar days after the date of purchase. An RMA number is valid for 14 calendar days after it is issued.
Refunds
Mantus Marine will refund the value of the merchandise returned, not the shipping cost. On items with free shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund.
Exchanges
If you purchased a product that you wish to exchange for an alternate item, you can return the item for a refund and simply place a new order for the item you desire. We do not apply store credit to your new purchase.
Defective Merchandise
Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a refund.
Return Shipping
Return shipping cost is not reimbursable.
If an item you received is defective, we will definitely replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
Replacement Terms
We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return (excluding weekends and national holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise.
To receive a replacement quicker, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.
Returning Items
Please call 1-855-A-MANTUS (1-855-2626887), Monday-Friday, 7:00AM-5PM Central Time) to receive an RMA number. All returned merchandise must be in original condition, and must include the original factory box intact and factory packaging, and all instruction booklets and paperwork. The RMA number or any other inscriptions.
Cancellation Policy
Mantus Marine will refund the value of the cancelled merchandise and shipping if the item has not yet been shipped. If the item has been shipped, the shipping cost will not be reimbursed.
Privacy Policy
- Statement of Intent
If you wish to contact us you will be asked to submit personal information about yourself (e.g. name, address, and telephone number). Whenever you provide personal information, we undertake to treat that information in accordance with this policy.
- Submitting Personal Information
When you supply personal information to Mantus Marine, LLC. we have legal obligations towards you in the way we deal with that information. In addition we have to collect the information fairly.
- Use and Disclosure of Personal Information
We use personal information to deal with inquiries, consultations and for providing services literature.
We may disclose personal data to our consultants, agents and representatives to do these things on our behalf.
We do not sell personal information to any third parties. We generally do not share personal information with any third parties other than those mentioned above unless they agree to protect the privacy of personal information in the same manner we do or we are required by law to disclose the information.
We will only hold personal data on our systems for a strictly limited period of time. For the most part the time period will be set as a matter of internal policy and will be the minimum necessary for our use.
- Access to your Personal Information
You have the right to request a copy of the personal information Mantus Marine holds about you and to have any inaccuracies in that personal information corrected.
- Direct Marketing
From time to time we may wish to provide you with details of other services or literature about services available from Manufacturing Technologies, Inc. partners which may be of interest to you. We may also offer you the opportunity to participate in consultation processes.
- Users under age 18
If you are under 18 years of age, please make sure that you obtain your parent/guardian’s permission beforehand whenever you provide personal information to Mantus Marine LLC.on its website or by other means.
- Security of Personal Information
We share the general concern over the safety and security of personal information on the Internet and have implemented procedures to promote the safety and security of information we collect online. We have implemented industry standard controls to try to ensure confidentiality; however, no data transmission over the Internet can be guaranteed to be 100% secure. We cannot, therefore, guarantee that personal information will never be disclosed in ways not otherwise described in this Privacy Policy.
- Cookies
Cookies are text files, which identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. We use an external agent to analyze usage behavior on our behalf. To enable this, we use a ‘unique visitor cookie’ to obtain information about your use of our site, such as whether you have visited our site more than once and how you found us.
Through modification of browser preferences, a user can elect to accept all cookies, receive notification when a cookie is set, or decline all cookies. Further information regarding the deletion of cookies can be found at: http://www.aboutcookies.org/page-2.